Terms & Conditions

Terms & Conditions – Jani Recovery Services

Welcome to Jani Recovery Services. By using our vehicle recovery services, you agree to the following terms and conditions. Please read carefully.

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1. Services Provided

• Jani Recovery Services provides vehicle recovery, towing, and roadside assistance across North & West London, including motorway services (M1, M25, A1, etc.).

• Services include:

  • Roadside recovery

  • Vehicle towing

  • Jumpstarts and battery assistance

  • Local vehicle transport

• All services are performed to industry best practices with care and professionalism.

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2. Job Acceptance and Scheduling

• Jobs are accepted subject to availability.

• Estimated arrival times are provided but may vary due to traffic, weather, or unforeseen circumstances.

• Customers must provide accurate location and vehicle details. Failure to do so may delay the job.

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3. Payment Terms

• Payment is due upon completion of the service, unless a deposit has been requested.

• Accepted payment methods: Bank transfer, card, or cash.

• Prices are based on:

  • Call-out fee

  • Mileage (charged per mile beyond included distance)

  • Any additional services requested on-site (e.g., jumpstart, extra towing)

 

4. Deposits

• Certain jobs may require a deposit to secure the booking.

• Deposits are non-refundable if the job is canceled by the customer, except in exceptional circumstances or if the service cannot be provided by Jani Recovery Services.

• Deposits may be transferred to a rescheduled booking at the operator’s discretion.

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5. Cancellations

• Customers may cancel at any time before the operator arrives at the location.

• If cancellation occurs after the operator is en route, a call-out fee may apply, which may include part or all of the deposit.

• No-shows are treated as canceled jobs; any deposit may be forfeited.

 

6. Liability

• Jani Recovery Services is not responsible for pre-existing damage to vehicles; pictures of the vehicle will be taken before the job has started, and after the job is completed.

• Reasonable care is taken during recovery, but the company cannot be held liable for unavoidable damage during transport or roadside assistance.

• Customers are responsible for removing valuables from their vehicle before recovery.

 

7. Customer Responsibilities

• Provide accurate location, vehicle details, and access for safe recovery.

• Ensure the vehicle is in a recoverable condition (e.g., brakes functional, wheels accessible).

• Follow operator instructions during recovery to ensure safety.

 

8. Rescheduling

• Customers may request to reschedule jobs, ideally at least 24 hours in advance.

• Rescheduling is subject to availability, and deposits may be transferred at the operator’s discretion.

 

9. Complaints & Dispute Resolution

• If a customer is dissatisfied, please contact Jani Recovery Services immediately.

• Complaints will be addressed professionally and in good faith.

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10. Governing Law

• These terms are governed by the laws of England and Wales.

• We aim to resolve all issues directly. In the unlikely event of a formal dispute, UK law will apply.

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11. Amendments

• Jani Recovery Services may update these terms periodically.

• The latest version will always be available on our website.