Refund Policy

At Jani Recovery Services, we aim to provide fast, reliable, and professional vehicle recovery services. This policy explains how refunds, cancellations, and deposits are handled.

 

Deposits

• For certain recovery jobs, we may request a deposit to secure your booking.

• The deposit amount will be communicated clearly before payment.

• Payment of the deposit secures your scheduled job, allowing us to allocate time and resources.

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Refunds

• Refunds are not provided for completed jobs. Once a service has been carried out, payment is considered final.

• Deposits may not be refundable if the customer cancels the job after the deposit is paid, except in exceptional circumstances (e.g., operator error or inability to provide the service).

• Any approved refund will be processed within 14 days via the original payment method.

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Cancellations

• Customers may cancel a job at any time before the operator begins the recovery.

• If a cancellation occurs after the operator is en route, a call-out fee may apply, which could include part or all of the deposit.

• Cancellation should be communicated via phone or email as soon as possible.

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No-Show Policy

• If the customer is not present at the agreed location without prior notice, the job will be considered canceled.

• In this case, any deposit paid may be forfeited to cover lost time and travel costs.

 

Changes to Bookings

• If you need to reschedule, please contact us at least 24 hours in advance.

• Rescheduling requests will be accommodated based on availability.

• Deposits may be transferred to a new booking at our discretion.

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Exceptional Circumstances

• In the event we cannot provide the service due to unforeseen issues (vehicle breakdown, extreme weather, or emergency), we will offer a full refund of any deposit paid.